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FAQ

You can contact our customer service:

By phone

Monday to Friday 9am to 7pm and Saturday 10am to 5pm

Europe: +33 (0) 1 47 48 79 69

United States and Canada: +1 (888) 520-2108

China : 4006710508

Japan : +81 03-4578-0827

By email

Europe : europe@support.information-bonpoint.com

United States and Canada : usa@support.information-bonpoint.com

Yes, de.bonpoint.com transmits information securely, using protocols in effect on the internet. Payment card numbers are not stored on the website, but rather on our banking institution’s secure site.

You can navigate around de.bonpoint.com without providing any personal information. However, when you open an account on de.bonpoint.com, we will collect the necessary data to bill and ship your order: first and last name, address, email address, etc.

Bonpoint’s privacy policy is available on the website.

Click on “Forgot your password?” on the login page. Enter your email address, and de.bonpoint.com will send you an email right away. Click on the link in it to reset your password.
You can edit your account information at any time, by clicking on “My account” (in the upper right corner of the screen). Once you have logged in, you can make the desired changes via the menu on the left.

de.bonpoint.com ships anywhere in the European Union and Switzerland. Shipments to Switzerland are sent with UPS Express Saver DDP (Delivered Duty Paid). All import taxes are included in the purchase price. BONPOINT does not deliver to PO boxes.

Usually within 48 hours, although this can vary during peak periods (sales, private sales and winter holiday season).

Shipping costs depends on the country and delivery method. Shipping costs are indicated in the cart.

Click & Collect is always free.

Delivery is free from 200 € of purchases.

Pursuant to the provisions of article l.221-18 of the consumer code, customers have 14 full days to return the ordered product(s). That period begins on the first business day after the date of delivery of your order or delivery of the last product, in the case of orders shipped in multiple packages. All products must be returned intact, complete, clean and in their original packaging (including any gift or custom packaging, bag, pouch, label, identification tag or single-use seal, etc.).

You can exercise your right to return a product simply by completing the return slip attached to the order and sending back the unwanted items using the return label included with the order. The instructions for making the return are indicated on the return form.

You can contact our customer service team for help or for more information about this procedure and/or to request a new return slip or a prepaid return label, if lost.

Returned products are always inspected. Any incomplete, damaged, used or dirty returned product will not be accepted and may, at Bonpoint’s discretion, be returned to you, at your expense, or be kept by bonpoint. Under no circumstances can a refund or exchange be requested or given in-store.

When the aforementioned return conditions have been met, bonpoint will issue a refund to the customer for all of the costs incurred by the latter in relation to the returned products, within 14 days of the date on which the customer exercised their right to return, in accordance with article l.221-24 of the consumer code. That refund will be made via the same payment method as the one used to make the purchase.

Bonpoint does not make any exchange or credit. All returns will be subject to a refund on the payment method for the order. Returns or exchanges are not accepted in store.

If the person who received the product(s) is not the same as the person who made the payment, the refund on the return will always be made to the person who paid for the order.

Return shipping costs are free from the country of shipment using the prepaid shipping label. If the customer wishes to ship his return from another country, the choice of carrier and the costs will be at his expense.
You can pay for your purchases by credit/debit card or via PayPal. In the case of payment by card, you will need to enter your card number, the expiration and the CVV number on the “payment” page. Depending on the total cost of your order, you may be redirected to the 3d secure platform to guarantee the security of your payment.
Because each computer screen is calibrated differently, there could be a difference in colour. If you are unsure about a product’s colour, please don’t hesitate to contact our customer service team.
de.bonpoint.com offers a selection of clothing, footwear and accessories for babies, girls and boys, available from birth to age 14. Women Collection is also available from 34 to 42.
A size guide is available on each product page on de.bonpoint.com. If you are unsure, or for more information about a size or a product, please don’t hesitate to contact our customer service team. To access our size guide, please check the item’s details.
Bonpoint is the perfect place to buy presents. Simply enter the gift recipient’s shipping information when placing your order. If you want, you can write a message that we will attach to your carefully-wrapped gift package.
To find your local Bonpoint store, open the “store locator” at the bottom of your screen. A list of Bonpoint stores that match your search criteria will be displayed, along with their addresses and hours.
Free delivery
Free delivery
from 200€
Free returns
Free Return
within 15 days
Gift wrapping
Gift wrapping
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